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Shipping & Delivery

When will my order ship?

For orders placed before 12:00 PM PST, express shipping orders ship in 1 business day, and standard shipping orders ship in 2 business days. If you place your order after 12:00 PM PST, it will be processed the next day. You'll receive a tracking numb

When should I expect to receive my order?

Generally, you should expect to receive your order in 3-10 business days but the estimated delivery times vary depending on the carrier, destination, shipping method, season of the year and order volume. For more details, please refer to Shipping Pol

What is your cost/rate of shipping?

Standard Ground Shipping:. Orders over $100: FREE Shipping. Orders under $100: $9.95. Expedited Shipping: $20

Which carriers do you use?

We use several different carriers, and these are assigned at the warehouse based on the order’s destination and shipping method. US carriers: FedEx, UPS, USPS

How can I track my order?

Once your order ships, you will receive an email with tracking. Make sure to check your spam or other folders if you do not see it in your inbox. You will receive the following emails based on your order status:. Please note that it might take a few

What should I do if I did not receive an order confirmation?

Once you have placed an order, your order confirmation will always be sent automatically to your e-mail address. Please note that automated messages may also end up in your e-mail spam folder. If you have not received confirmation within 24 hours of

I haven’t received all items I ordered, what should I do?

Unfortunately, it may happen that due to a stock error, we are unable to deliver an item. In this case, you will get an email notification from us. If you haven't received an out-of-stock notification from us and your order was delivered short, pleas

Where is my order?

You will receive tracking information in your email from us.reima.com. If you haven't received a tracking URL after 3 business days from purchase, please reach out to customer service. For lost-in-transit packages, while we can’t directly resolve los