For order-related inquiries, please provide your order number for faster assistance.

We aim to respond within 48 hours, but wait times may vary. If you haven’t heard from us for a while, be sure to check your spam folder.

Reima US

<span style="margin: 0px;padding: 0px;font-style: normal;font-weight: 400;text-indent: 0px;color: rgb(56, 56, 59);font-size:16px;line-height: 22.0083px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;" id="isPasted">You can see all your orders under your account in the app or on the web store when you log in to your account. Make sure you use the correct email, the one you have made the purchase with.<span style="margin: 0px;padding: 0px;font-style: normal;font-weight: 400;text-indent: 0px;font-size:16px;line-height: 22.0083px;font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;color: rgb(56, 56, 59);">&#xA0;

You can see all your orders under your account in the app or on the web store when you log in to your account. Make sure you use the correct email, the one you have made the purchase with.

Where to see my orders in the app?

Reima App

Account Help

When will my order ship?

When should I expect to receive my order?

What is your cost/rate of shipping?

Which carriers do you use?

How can I track my order?

What should I do if I did not receive an order confirmation?

I haven’t received all items I ordered, what should I do?

Where is my order?

Shipping & Delivery

How do I set up a return?

Why can’t I return certain items?

How much time do I have to return a product?

How much does it cost to return a product?

Do you provide instant exhchange so that I can get products sooner?

When will I receive my refund?

Returns / Exchanges / Refunds

Can I combine multiple discount codes for the same order?

Do you have an app for shopping?

Does Reima have physical store locations?

Do I have to create an account?

Do you offer Express Delivery service?

How is my order packed?

Can I modify or cancel my order?

Can I combine two orders into one?

Can I reserve an item?

Does Reima offer a warranty on their products?

Can I buy a gift card from Reima online store?

Will a sold-out product be back in stock?

Can I order over the phone?

Placing an Order & Shopping Help

What are the payment methods at Reima online store?

Can I get a price adjustment or refund if the price of a product has changed since I have ordered?

Can I get a price match for a retailer’s price?

How can I check my store credit information?

Payments

What are the sizing recommendations for Reima products?

Sizing & Warranty

What is Reima App?

How to install Reima App?

Is there any incentive for downloading the app?

About Reima App

How to create an account or log in to the app?

Where to find My Account in the app?

What to do if I have an issue with registering or logging in the app?

What to do if I have an issue with Google log in/sign in?

How to delete my Reima Friends account in the app?

How to change my Reima Friends email in the app?

How to change my password for my account?

How to subscribe to Reima Friends newsletter in the app?

What is Reima Stamp card?

Where to find my stamp card and rewards?

How to activate the stamp card?

Do I have to open the stamp card every time I make a purchase?

Can I register my previous purchases to earn stamps?

When my stamp card is full, do I automatically start a new one?

How long are my stamp card and rewards valid?

How can I use my rewards?

Why haven't I received my stamp/reward yet?

Do I lose my collected stamps if I make a return?

If I returned the full order for which I used the rewards, will I get the reward code back so that I can reuse it?

I used my rewards, but the order was cancelled on Reima's behalf. Can I get my reward code back?

Where to see my orders in the app?Updated a month ago